FAQ

How do I apply my new vinyl decal?

Each order is included with detailed instructions on how to apply your decal. If you have any additional questions, I am always happy to help!

 

How long will my order take to arrive?

Decals have a lead time of 1-3 business days, and then your order will be shipped. Transit time depends on location, but it usually varies from 3-9 business days. If there is a delay, let me know and I will see what I can do!

Wood signs have a lead time of 2-7 days until shipping. Although, they are shipped as soon as they are finished. Transit time depends on location, but it usually varies from 3-9 business days.

 

Do you ship internationally?

Sorry, at this time The Red Piece only ships within Canada.

 

What payment methods do you accept?

We accept all major forms of cards, Apple Pay, Google Pay and PayPal. You can ensure that you are shopping safe with added privacy protection and secure shopping added to our site.

 

My order hasn't arrived yet. What do I do?

All orders include a tracking number. If your order hasn't arrived after 9-11 business days, let me know. This order includes tracking, so you will be able to view the information. If your order is marked "delivered" and you do not have your order, please first contact Canada Post and they can sometimes locate your order.

I am always here to help, so if you have any questions regarding your order, just ask!

 

Can I pickup a local order?

Yes! If you live in the Metro Vancouver Area you can pick up your order at The Red Piece.